Likha ng kapangyarihan ng libro, impormasyon, komunikasyon at teknolohiya ang pinakamainam na regalo ng globalisasyon sa sangkatauhan. Ito ay ang literasiyang sosyal na kasinghalaga ng literasiyang kultural, pambisnes at personal.
Ayon kay Baricaua (2002), ito ay isang regalong lubos na kapaki-pakinabang at isang hamon sa lahat at makapagbubukas ng isang kapangyarihang dulot ng pinagsamasamang kahusayan dahil:
mapagsasama-sama nito ang iba-t-ibang pag-iisip ng mga tao sa mundo; at,
mailalahok ang mga tinuturing ekstra ordinaryong indibiduwal, maitatalaga sila para sa mga mga mahahalagang gawain, mapauugnay-ugnay ang kani-kanilang mga karunungan, at maakit silang gumawa ng mga kadaki-dakilang mga bagay.
Ngunit inaasahang otentikong handa ang sinumang nais mapasabak at naglalayong maging kaisa sa mga nilulunggating bunga ng isang mabilis at progresibong pagbabago na inilahad ni Wagner (2004) sa kanyang librong Change Leadership: A Practical Guide to Transforming Our Schools.
Nararapat lamang na may tunay na pagkaunawa sa kanyang sarili (self-awareness), paglago (self-renewal) at pagpapahalaga (self-esteem) upang mapabilang at makapaglingkod ng napakahusay batid ang walang hanggang pagsabog o tuloy-tuloy na pagdaloy ng impormasyon o kaalaman sa isang global na lipunan.
Maaaring gumamit siya ng mga mantrang makapagdudulot ng katibayang-loob upang di gumanti o maghasik ng negatibong enerhiya sa sinuman. Tulad ng I will think before I speak tuwing Miyerkules o kung nasa harapan ng bumubulyaw na kapwa manggagawa at To speak gently and politely and not rudely or harshly is my art of speaking tuwing Sabado o kung sa tuwina’y nagugulantang sa reklamo ng isang kostumer ng laybrari. Ang iba pa ay ang mga sumusunod: I love myself and I should injure no one, pag Lunes; I can conquer myself and be the greatest of all the conquerors, Martes; tuwing Huwebes naman ay, I am a man who knows how to avoid problems by being careful about what I say; at sa araw ng Biyernes: I have controlled thoughts, I have controlled words, I have controlled actions. Controlled thoughts, controlled words, controlled actions make me harmless and noble. Ang panglinggong mantra ay personal na gawa at di babanggitin at ihahayag sapagkat ito’y isang lihim sa ilan lamang sinasabi. Ito ay isinahalimbawa na ng mga kilala nating o pamosong personalidad kagaya nina:
Socrates: dahil sa kakaibang gamit ng kanyang tinig, napapanatili niya ang pakikinig ng balana, at pwedeng gayahin ang kanyang paraan sa pagpapaamo sa isang makulit na asawa;
Jesukristo, ang Dakilang Guro at mapagmahal sa mga bata: ay walang kinikilingan. Matututo ang mga laybraryan at iba pang kawani ng laybrari kay Hesus kung paano mag-estima ng kliyente. Inilalagak ni Hesus sa kanyang bisig ang mga bata, pinagpapala, inaaruga na siya rin namang ipinamalas ng buong puso ni Saint John Baptist de La Salle noong kanyang kapanahunan; at,
si Gandi, katangi-tanging lider mula sa India, ayaw sa karahasan at tagapagtaguyod ng disiplinang katanggap para sa sarili.
Dahil sa kanilang kahinahunan, bagaman si Socrates ay nilason, pinako si Hesus sa krus at naasasineyt si Gandhi, naikintal at naiugat sa sandaigdigan ang imaheng sa isang global na lipunan ay nililiyag na masasaksihan lalung-lalo na sa ating kapanhunan tulay ang libro, impormayon, komunikasyon at teknolohiya.
Base sa apat na araw na pagdalaw sa Temasek o Singapore, ang aming mga nakasalamuha, Instik, Malay o Indiyan, ay marubdob na gumagamit ng teknikong salik ang malalim na refleksyon na kitang-kita sa disenyo ng kanilang sistemang pang-edukasyon. Saliksikin kung mapupuna o masisilip sa pag-aaral at pagtutro ang estratehiyang gamit ang mantra o hindi.
Tagumpay ang Delor’s Report (1972) sa pagpapaalam at paghahanda sa lahat sa rebolusyong nararanasan sa kasalukuyan. Nawa’y sumasagi sa ating isip ang mga maiikling mga salita tulad ng LEARNING TO KNOW, LEARNING TO DO, LEARNING TO LIVE at LEARNING TO BE ng Unesco na bonggang-bongga namang inilakip o inilalako, sadya man o hindi, sa mga programang IL o information literacy.
Naniniwala si Moore (2008) na maitatas ng pagbabasa ang kamalayan at mapapahalagahan ang pagkakaibang kultural. Mula sa mga nabasa sa maraming taon, malalim ang naging dulot nito sa kanya. Nalaman niya ang iba’t-ibang perspektibo ng mga tao at mga lugar sa mundo sa pamamagitan ng pagbabasa.
Kinakailangang may literasiya, di lamang sa kulturang atin bagkus may alam sa kulturang di atin ang nag-iisip global o nagnanais na maging bahagi ng isang global na lipunan. Ang maging sensitibo sa damdamin, o paggalang sa lokal na paniniwala ng mga taga-Thailand, paghawak sa ulo, o taga-Indonesia, pag-uusap tungkol sa relihiyon at pulitika, lalo pa’t kung ikay bisita ay kahanga-hanga. Ang pagpuri o matuwa sa uri ng water-recycling mayroon ang mga Singgaporyan ay pagkilala sa kabutihan ng mga taga-Malaysia dahil na rin sa kakulangan ng yamang pangkalikasan ng bansang import ng import. Ang sinumang Pilipino na dadako at maglalakbay sa mga bansang nabanggit at ang mga iba pa ay pinapayuhang alamin at dalhin ang mga mabubuting bagay na maaring makatulong sa ikauunlad na rin ng bansang ang ating sinilangan, ang Pilipinas.
Ang manunulat ay naging panauhing tagapagsalita ng Mapua Institute ng Intramuros para sa kanilang ika-76 na selebrasyon ng Buwan ng Libro noong Nobyembre 19, 2010 na dinaluhan naman ng napakarami at napakadisiplinadong tagapakinig na mga mag-aaral ng Engineering kasama ang mga napakasuportiv na mga guro sa mga programang proyekto ng mga maasikasong mga kawani ng laybrari ng Mapua Institute of Technology. Naging referens naman ng manunulat ang librong Globalization and Its Impact on Work and Career (2002) sa pagbuo ng sulating ito at halaw sa librong Why Worry? ni Dhammananda (1988) ang anim (6) na mantrang nabanggit dito.
ANG LAYBRARI SA KASALUKUYANG PANAHON
Ikalabing-dalawang Bahagi ng Ikatlong Serye (III:12, 2010 Disyembre)
Sunday, November 21, 2010
Saturday, July 10, 2010
A Concept Paper on Blog Utilization, A Creative Archiving Activity for the Library of the De La Salle University-Manila
Proposal Statement
To create a blog for the Archives’ services of the De La Salle University-Manila aimed at showing what’s in and sighs about who’s been worming around for anything enormously valuable – informational, historical, evidential, and intrinsic – that is housed where Lasalliana collections can be found.
Blogging, specifically, is creative archiving and can market the DLSU archives office as an exciting source for information and records. Since it’s free or with charge, creative archiving allows the library maximize and permits the public to find out what the online space, the huge Cyberspace, has provided them both - where archives can creatively functions, serves a potential market and endorses record groups and items. Definitely optimizing some digital promise, this shall shape the way clients view archives.
Introduction
'Blog' is short for 'weblog', a frequently updated publication of comments and thoughts on the web. Usually it is reflecting the views of the blog's creator. Blogs consist of text and images and are sorted by date. The newest information is on the top and there is an archive of the old one. People create blogs to share their thoughts with the world. A person writing in the journal is called a 'blogger'. Bloggers write about different topics: from the typical daily situations to the progress of some scientific researches. The readers also can leave comments and thus make the whole blog more interesting and useful. (http://www.siteground.com/tutorials/blog/)
You forgot to take a picture of a moment you don’t want to forget. Brother George Van Grieken, on a Saturday, came last July 3 during Brian’s birthday. Standing beside the movable shelf for Lasalliana, he suggested Touching the Hearts of Students: Characteristics of La Sallian School (1992) be put in the stacks always. It’s his book. The archives room has only 2 of the said book while he promised to send copies. According to him, one book that is very popular in America which must also be shelved in the stacks is John Baptist de La Salle: the Spirituality of Christian Education (2004). Brother George iterated that the De La Salle: A City Saint and the Liberation of the Poor Through Education (1996) is very good source for the history of De La Salle. Also, Brother Benilde Romancon, FSC: the Teacher Saint by Luke Salm, FSC (1987) is worth keeping.
As soon as you feel the right moment- write! Jose Javier Reyes, acknowledged as one brilliant and multi-awarded movie-television director and screenwriter ever produced by the University, donated more than three-hundred film and tv scripts to read on. Some shelved hardbound film scripts are Petrang Kabayo (1988), Super Inday and the Golden Bibe (1988), Pahiram ng Isang Umaga (1989), Si Aida, si Lorna, o si Fe? (1989), My Other Woman (1990), Emma Salazar Case (1991), Iisa Pa Lamang (1992), Ikaw Ang Lahat Sa Akin (1992), Unang Tibok ng Puso (1992), Kadenang Bulaklak (1993), Makati Ave. (Office Girls) (1993), Kutob (2005). Also found in the university archives are voluminous TV scripts of Palibhasa Lalake (1986) which featured Katawan by Hagibis as opening and ending theme, Eh Kasi Babae! (1987) with actors like Gloria Diaz and Janice Jurado and Abangan ang Susunod na Kabanata (1991), a show preceded by Tonight with Dick and Carmi and followed by Okat Tokat. Reyes is an alumnus of De La Salle Grade School, La Salle Greenhills High School and AB, 1968, 1972 and 1976 respectively. His collections, three shelves away, appear beside collected works of literary giants namely, Bienvenido N. Santos, Cirilo F. Bautista, Clodualdo del Mundo, Jr., Efren R. Abueg, and Isagani R. Cruz.
I will not forget to take a picture today… Memorabilia collections consisting of books, manuscripts and personal mementos can be captured through photo-making.
Eyes-wide-not-shut:
Whose face, on a PhilPost stamp, is acknowledged as the very first recipient of the St. John Baptist de La Salle Medal given in 1965?
Whose compact disc that shows Philippine nationalism since 1898?
A photo caption says: “On May 28, 1992, at the age of 1994, one year after he witnessed the fruition of his struggle and the realization of his dream, the removal of the US bases, he died a fulfilled man.”
Is it Marissa who really said this or someone else?: Ang pag-aasawa’y hinahanap lang ng aking katawan. Ang panganganak ay kinakailangan ng aking katawan. Ang pagsusulat ay kailangan ng aking diwa, ng aking kaluluwa.
It was advised that before a blog be created, five factors are suggested to be considered before creating a blog:
Culture The university archives can use blogs to propel historical value of its records by engaging its prospective audience, to turn on, more than their curiosity about St. John Baptist de La Salle, Patron of Teachers, salient documents found in the Archives of DLSU, and valued people and days in portraits, and collection of photos, and, also, to authentically engage all to think and talk about them. Dialogue
Transparency The intention of planning to blog about DLSU archives is for whoever gets to comment, becomes a follower and expects a host of knowledge sources and expression of varied viewpoints. Writing It shall have entertaining content and that it exudes some intensity of passion revealing the enthusiasm before, when and after an article is posted. Time
Methodology
A committee shall be formed to work on the following:
a. discussion about blogging as a special service of the Archives;
b. staffing persons, calendar and blogging schedule;
c. blog creation and its process;
d. evaluation, to confer and meet for feedback and to improve the service.
To create a blog for the Archives’ services of the De La Salle University-Manila aimed at showing what’s in and sighs about who’s been worming around for anything enormously valuable – informational, historical, evidential, and intrinsic – that is housed where Lasalliana collections can be found.
Blogging, specifically, is creative archiving and can market the DLSU archives office as an exciting source for information and records. Since it’s free or with charge, creative archiving allows the library maximize and permits the public to find out what the online space, the huge Cyberspace, has provided them both - where archives can creatively functions, serves a potential market and endorses record groups and items. Definitely optimizing some digital promise, this shall shape the way clients view archives.
Introduction
'Blog' is short for 'weblog', a frequently updated publication of comments and thoughts on the web. Usually it is reflecting the views of the blog's creator. Blogs consist of text and images and are sorted by date. The newest information is on the top and there is an archive of the old one. People create blogs to share their thoughts with the world. A person writing in the journal is called a 'blogger'. Bloggers write about different topics: from the typical daily situations to the progress of some scientific researches. The readers also can leave comments and thus make the whole blog more interesting and useful. (http://www.siteground.com/tutorials/blog/)
You forgot to take a picture of a moment you don’t want to forget. Brother George Van Grieken, on a Saturday, came last July 3 during Brian’s birthday. Standing beside the movable shelf for Lasalliana, he suggested Touching the Hearts of Students: Characteristics of La Sallian School (1992) be put in the stacks always. It’s his book. The archives room has only 2 of the said book while he promised to send copies. According to him, one book that is very popular in America which must also be shelved in the stacks is John Baptist de La Salle: the Spirituality of Christian Education (2004). Brother George iterated that the De La Salle: A City Saint and the Liberation of the Poor Through Education (1996) is very good source for the history of De La Salle. Also, Brother Benilde Romancon, FSC: the Teacher Saint by Luke Salm, FSC (1987) is worth keeping.
As soon as you feel the right moment- write! Jose Javier Reyes, acknowledged as one brilliant and multi-awarded movie-television director and screenwriter ever produced by the University, donated more than three-hundred film and tv scripts to read on. Some shelved hardbound film scripts are Petrang Kabayo (1988), Super Inday and the Golden Bibe (1988), Pahiram ng Isang Umaga (1989), Si Aida, si Lorna, o si Fe? (1989), My Other Woman (1990), Emma Salazar Case (1991), Iisa Pa Lamang (1992), Ikaw Ang Lahat Sa Akin (1992), Unang Tibok ng Puso (1992), Kadenang Bulaklak (1993), Makati Ave. (Office Girls) (1993), Kutob (2005). Also found in the university archives are voluminous TV scripts of Palibhasa Lalake (1986) which featured Katawan by Hagibis as opening and ending theme, Eh Kasi Babae! (1987) with actors like Gloria Diaz and Janice Jurado and Abangan ang Susunod na Kabanata (1991), a show preceded by Tonight with Dick and Carmi and followed by Okat Tokat. Reyes is an alumnus of De La Salle Grade School, La Salle Greenhills High School and AB, 1968, 1972 and 1976 respectively. His collections, three shelves away, appear beside collected works of literary giants namely, Bienvenido N. Santos, Cirilo F. Bautista, Clodualdo del Mundo, Jr., Efren R. Abueg, and Isagani R. Cruz.
I will not forget to take a picture today… Memorabilia collections consisting of books, manuscripts and personal mementos can be captured through photo-making.
Eyes-wide-not-shut:
Whose face, on a PhilPost stamp, is acknowledged as the very first recipient of the St. John Baptist de La Salle Medal given in 1965?
Whose compact disc that shows Philippine nationalism since 1898?
A photo caption says: “On May 28, 1992, at the age of 1994, one year after he witnessed the fruition of his struggle and the realization of his dream, the removal of the US bases, he died a fulfilled man.”
Is it Marissa who really said this or someone else?: Ang pag-aasawa’y hinahanap lang ng aking katawan. Ang panganganak ay kinakailangan ng aking katawan. Ang pagsusulat ay kailangan ng aking diwa, ng aking kaluluwa.
It was advised that before a blog be created, five factors are suggested to be considered before creating a blog:
Culture The university archives can use blogs to propel historical value of its records by engaging its prospective audience, to turn on, more than their curiosity about St. John Baptist de La Salle, Patron of Teachers, salient documents found in the Archives of DLSU, and valued people and days in portraits, and collection of photos, and, also, to authentically engage all to think and talk about them. Dialogue
Transparency The intention of planning to blog about DLSU archives is for whoever gets to comment, becomes a follower and expects a host of knowledge sources and expression of varied viewpoints. Writing It shall have entertaining content and that it exudes some intensity of passion revealing the enthusiasm before, when and after an article is posted. Time
Methodology
A committee shall be formed to work on the following:
a. discussion about blogging as a special service of the Archives;
b. staffing persons, calendar and blogging schedule;
c. blog creation and its process;
d. evaluation, to confer and meet for feedback and to improve the service.
Monday, June 21, 2010
A Concept Paper for a Roving Library Staff for Reference Service of De La Salle University-Manila
A Concept Paper for a Roving Library Staff for Reference Service of De La Salle University-Manila
Proposal Statement
To be a roving library staff moving throughout the library building for the De La Salle University-Manila aimed at offering mobile reference service to where the user-clients are. Its presence on all floors draws attention to assist patrons who intend not to come around the reference desk. A roving staff person may be able to deliver as fast as he can what the client’s information needs at hand and offer a worthwhile and successful stay in the library. Specifically, this roving activity:
- accelerates reference service;
- recognizes the value of the availability of a staff person at a time of need; and,
- promotes productive readership.
This roving reference service for the library of De La Salle University shall make its staff more visible at all times. An underserved group of patrons will now be supported since the library provides ‘point of need’ reference assistance (Kalsbeek, O’Shea & Sylka, 2005). Also, the staff person appears where students congregate like in the newly renovated Internet Café, round-table discussions inside the Bienvenido N. Santos Memorabilia Room, on-line public access catalog stations or even while they queue to claim for their bags. It is one on-the spot information and/or reference assistance without a desk increasing visibility rate of librarians and awareness of reference service (Miller, 2008). The staff person brings with him pathfinders, library manuals, a laptop for demonstration and must be equipped with few effective customer-handling and communication techniques. And in doing so, with its positive and very high impact outcome, the staff person becomes a walking PR making use of a roving technique as platform, an event (Garrovillas, 2010).
Introduction
The library becomes more accessible within through its roving staff. The rover, either approaches and asks the patron: How may I help you find what you need? or allow the patron to approach the rover for the desired assistance. The rover
finds patrons in all the floors and many times seen assisting those who are using the catalogs and instructs them about basic information searching methods. Just being seen on the floor and identified as a staff person will provide better service (Bacon, 2007). The rover wears a LORA cap, in a green and white laboratory gown or simply in a shirt with ASK LORA dyed on it, obviously, to fascinate onlookers on why she looks, dresses up and behaves a little differently than all the rest. Patrons come nearer and the rover starts to offer candies, neon colored ballpens, memo pads, stickers, and other service promo paraphernalia to excite any to solicit reference help from her. Technical queries are entertained and machine assistance as well. At times, the rover walks in the library lobby and stands beside the IMS behind a LORA paper mask. Her hand demonstrates what she is about: Delighted to serve you!
Even those who are so gripped with using laptops, who may appear, from afar, not mindful of the rover’s being there will turn into all ears, be spectator and eventually, recipient of a personalized information and reference service of a lady or a gentleman staff person whose task is to rove around and be pleased at the same time with more than five help out instances with information seeking library patrons in a day. Her frequent visits to the University’s Circulation Section, while shelving displaced books, are enough to create a buzz and alert loyal shelf guests about LORA’s authentic intention to offer her time, proficiencies, and stimulate some sense of belongingness between and among them. Also, Lora is sharp to identify who is to approach, who is approachable, and when to approach a potential beneficiary of the library’s added out-of-the box service. For example, a busy-looking guy who goes to and from his table, walks around cabinets, browsing items on the shelf is LORA’s perfect target to score for the day’s roving goals.
To illustrate, Rover Librando is rover LORA. Both of them are librarians on call and staff persons on location. They make several trips to memorabilia rooms in order for Lorenzo, Francisco, Bien and Bro. Andrew meet and engage viewers of their huge achievements and mementos to take them on, journey back, on and on, to what they had witnessed while mortals of this nation. Their rooms cease to be forlorn since either Lora or Librando is often spotted inside and that encourages attendees to come after. Their stay is prized with a certain gift of knowing about a piece of each and of his milieu and permits them feel connected, again, to 24-year Philippine senator Lorenzo Tanada, cancer-stricken don Francisco Ortigas, English stories publisher Bienvenido N. Santos and beloved DLSU president from 1979-1991 and 1994-1998 Bro. Andrew Gonzales.
Rover named Librando, never forgets, to tour around a pair or stir up a group to guess who became winner, a pensionado-scholar, out of the donated pottery collection and museum artifacts of Daniel Tantoco, Jr. found beside the Archives Room. He amazes the same group with the Philippine Numismatic Collection of De La Salle University where 400 specimens of rare Philippine coins and paper currency are displayed. He also talks about its donor, a successful man, Felipe Liao, whose first love was philately.
As illustrated through Lora and Librando, the Library will have a roving library staff moving throughout the library building for the De La Salle University-Manila aimed at offering mobile reference service to where the user-clients are. The thing that Radical Reference is best known for is pushing the boundaries of what it means to do reference and more institutions are thinking about things like roving reference. (James Jacobs, 2007)
Methodology
A committee shall be formed to work on the following:
a. discussion about roving reference service, its process & customer handling on location;
b. staffing persons, calendar and roving schedule;
c. locations where to rove;
d. added features, costuming & attire of the rovers, promo paraphernalia;
e. evaluation, to confer and meet for feedback and to improve the service.
Proposal Statement
To be a roving library staff moving throughout the library building for the De La Salle University-Manila aimed at offering mobile reference service to where the user-clients are. Its presence on all floors draws attention to assist patrons who intend not to come around the reference desk. A roving staff person may be able to deliver as fast as he can what the client’s information needs at hand and offer a worthwhile and successful stay in the library. Specifically, this roving activity:
- accelerates reference service;
- recognizes the value of the availability of a staff person at a time of need; and,
- promotes productive readership.
This roving reference service for the library of De La Salle University shall make its staff more visible at all times. An underserved group of patrons will now be supported since the library provides ‘point of need’ reference assistance (Kalsbeek, O’Shea & Sylka, 2005). Also, the staff person appears where students congregate like in the newly renovated Internet Café, round-table discussions inside the Bienvenido N. Santos Memorabilia Room, on-line public access catalog stations or even while they queue to claim for their bags. It is one on-the spot information and/or reference assistance without a desk increasing visibility rate of librarians and awareness of reference service (Miller, 2008). The staff person brings with him pathfinders, library manuals, a laptop for demonstration and must be equipped with few effective customer-handling and communication techniques. And in doing so, with its positive and very high impact outcome, the staff person becomes a walking PR making use of a roving technique as platform, an event (Garrovillas, 2010).
Introduction
The library becomes more accessible within through its roving staff. The rover, either approaches and asks the patron: How may I help you find what you need? or allow the patron to approach the rover for the desired assistance. The rover
finds patrons in all the floors and many times seen assisting those who are using the catalogs and instructs them about basic information searching methods. Just being seen on the floor and identified as a staff person will provide better service (Bacon, 2007). The rover wears a LORA cap, in a green and white laboratory gown or simply in a shirt with ASK LORA dyed on it, obviously, to fascinate onlookers on why she looks, dresses up and behaves a little differently than all the rest. Patrons come nearer and the rover starts to offer candies, neon colored ballpens, memo pads, stickers, and other service promo paraphernalia to excite any to solicit reference help from her. Technical queries are entertained and machine assistance as well. At times, the rover walks in the library lobby and stands beside the IMS behind a LORA paper mask. Her hand demonstrates what she is about: Delighted to serve you!
Even those who are so gripped with using laptops, who may appear, from afar, not mindful of the rover’s being there will turn into all ears, be spectator and eventually, recipient of a personalized information and reference service of a lady or a gentleman staff person whose task is to rove around and be pleased at the same time with more than five help out instances with information seeking library patrons in a day. Her frequent visits to the University’s Circulation Section, while shelving displaced books, are enough to create a buzz and alert loyal shelf guests about LORA’s authentic intention to offer her time, proficiencies, and stimulate some sense of belongingness between and among them. Also, Lora is sharp to identify who is to approach, who is approachable, and when to approach a potential beneficiary of the library’s added out-of-the box service. For example, a busy-looking guy who goes to and from his table, walks around cabinets, browsing items on the shelf is LORA’s perfect target to score for the day’s roving goals.
To illustrate, Rover Librando is rover LORA. Both of them are librarians on call and staff persons on location. They make several trips to memorabilia rooms in order for Lorenzo, Francisco, Bien and Bro. Andrew meet and engage viewers of their huge achievements and mementos to take them on, journey back, on and on, to what they had witnessed while mortals of this nation. Their rooms cease to be forlorn since either Lora or Librando is often spotted inside and that encourages attendees to come after. Their stay is prized with a certain gift of knowing about a piece of each and of his milieu and permits them feel connected, again, to 24-year Philippine senator Lorenzo Tanada, cancer-stricken don Francisco Ortigas, English stories publisher Bienvenido N. Santos and beloved DLSU president from 1979-1991 and 1994-1998 Bro. Andrew Gonzales.
Rover named Librando, never forgets, to tour around a pair or stir up a group to guess who became winner, a pensionado-scholar, out of the donated pottery collection and museum artifacts of Daniel Tantoco, Jr. found beside the Archives Room. He amazes the same group with the Philippine Numismatic Collection of De La Salle University where 400 specimens of rare Philippine coins and paper currency are displayed. He also talks about its donor, a successful man, Felipe Liao, whose first love was philately.
As illustrated through Lora and Librando, the Library will have a roving library staff moving throughout the library building for the De La Salle University-Manila aimed at offering mobile reference service to where the user-clients are. The thing that Radical Reference is best known for is pushing the boundaries of what it means to do reference and more institutions are thinking about things like roving reference. (James Jacobs, 2007)
Methodology
A committee shall be formed to work on the following:
a. discussion about roving reference service, its process & customer handling on location;
b. staffing persons, calendar and roving schedule;
c. locations where to rove;
d. added features, costuming & attire of the rovers, promo paraphernalia;
e. evaluation, to confer and meet for feedback and to improve the service.
Friday, April 30, 2010
A Concept Paper for a Roving Reference Service for De La Salle University-Manila
A Concept Paper for a Roving Reference Service for De La Salle University-Manila
First Part of A Series
By Mr. Roderick B. Ramos, Associate Librarian
Proposal Statement
To set up a roving reference service desk for the De La Salle University-Manila aimed at establishing off-site (mobile) librarianship offering assistance to users outside the library with roving librarians alternately circulating within the University premises. Accessibility at any Internet terminals in and off DLSU-Manila Campus and continuously increasing and updated databases plus extremely huge print collections of books, unpublished materials, special collections and periodical subscriptions only identify the need for roving faculty-librarians who are expectedly tasked to deliver effective off-site library services.
The roving reference service for the library of De La Salle University shall bring out and showcase a studio space with an attractive and appropriately designed IRS help Desk or booth, primarily, for the library’s Customer Relationship Management or CRM, to be customer-centric library organization while discovering library- customer chemistry; to establish effective customer relationships management by acquiring, maintaining and expanding library customer database; and, to create mechanisms while providing and marketing hardcore web-based/online 24-hour service to invisible and wired library customers, and for the following specific service inquiries about/on electronic options and non-web-based reader services offered by the Information-Reference Section and the library itself which are increasing each year:
• University Library • History
• Organizational Chart
• Frequently Ask Questions (FAQ)
• Current Awareness Bulletin Service
• Library Orientation 2009
• Information Literacy Program Request Form
• Tutorials
• Wireless Access
• Newsette
• Consortia
• Guidelines for Visiting Users
• Ask LORA (Library Online Reference Assistant)
• Chat with LORA
• Search
• WebOPAC
• DLSU PULSE (Philippine University Library Search Engine)
• Pathfinder
• Reference Tools
• Webliography
• Faculty Publications
• Philippine Biographical Webliographies
• Subject Webliographies
• Online Subscriptions
• Electronic Databases
• E-journals
• Free/On-trial Databases
• Sections & Satellite Libraries
• Depository Area
• IMS
• OPAC
• American Studies Resource Center
• European Documentation Centre
• Conference/Seminar Rooms
• Cybernook
• Gender, Sexuality and Reproductive Health Data Bank
• Bienvenido N. Santos
• Brother Andrew Gonzales Memorabilia Room
• Francisco Ortigas Jr. Seminar Room
• Lorenzo M. Tanada Memorabilia Room
• Exhibit Area and Display Cases
• Technical Services
• Director’s Office
• Periodicals
• Information-Reference Service
• Systems Services
• Public Programs
• Conference/Seminar Rooms
• OPAC
• CRS Counter
• Graduate Studies Facilities
• Mini E-Classroom
• Photocopying Services
• Scanning services
• Conference/Seminar Rooms
• Faculty Corner
• Graduate studies facilities
• Photocopying Services
• Artifacts Collection
• Photocopying Services
• Filipiniana
• Archives/Special Collection/Memorabilia
• Br. Andrew Gonzales Hall
• Br. Benedict Learning Resource Center
• Graduate School of Business (La Salle Green Hills, Mandaluyong City)
• Graduate School of Business (5th floor, RCBC Plaza, Makati City)
• Intranet access only
• Library Manual
Introduction
We realize that people can’t always come to the library. So, we try to bring the library to the people. New technology gives us new ways to do that. (Anne Cain)
Roving librarians can play a role in this linking as we share personal and friendly interchanges with students while providing some direct or incidental learning. We also learn more about our students and their current interests and curiosities during roving than we would have in the traditional reference setting. (Lisa Lavoie, 2008).
Come to think of it and try to imagine a faculty-librarian in a studio-type, make-shift booth with a reference help desk in the midst of a crowd populating the ground floor-lobby of the Yuchengco Building, and see LORA with a laptop and a microphone enticing all, individually, to come closer and receive a personalized information service including technical queries. Also, proximity of LORA’s booth to the Amphitheatre and Marian Quadrangle where students, faculty, staff, and community library users are is very strong for library service promotion. This roving reference and a help desk is an information and assistance resource allowing the faculty-librarian to engage in conversation while troubleshooting, technical or non-technical, problems. Specifically, the conversation is bridging CRM and may send each as repeat user and be lifelong occupant of the library. For example, users’ curiosity about LORA and to see her in person expressed through Ask LORA or Chat with LORA facilities, is winsome. Any attempt to take on and keep a passerby to listen about what the library’s online reference assistant, LORA, can offer and her homepage, http://www.dlsu.edu.ph/library/, is captivating. The library’s electronic site of De La Salle University, in particular, features PULSE or DLSU's Philippine University Library Search Engine, http://www.dlsu.edu.ph/library/pulse/search.asp, is likely to excite onlookers to run to the library building anytime or grab a referral slip right there and then where the booth is.
Enrollees amounting to more than 15,000 - graduate enrollees , newly enrolled freshmen students, transferees, daily average of outside researchers, and a percentage or a number from the academic community who may have not been in the library and might have not been homepage users, it becomes fundamental that the DLSU library lure these statistics, having roving reference in mind as one radical approach, e.g., to walk through still and moving pictures in an interactive content of a 3-minute virtual tour or an actual visit to the University’s center for learning, reading and research. The thing that Radical Reference is best known for is pushing the boundaries of what it means to do reference and more institutions are thinking about things like roving reference. (James Jacobs, 2007)
The library council continuously discovers new initiatives and to provide a more pleasant and stimulating user-oriented learning environment through convenient and effective access to library services, collections and information sources, the Library will set up a roving reference service desk for the De La Salle University-Manila aimed at establishing off-site (mobile) librarianship offering assistance to users outside the library with roving librarians alternately circulating within the University premises. By bringing out a faculty-librarian near high traffic areas such as Brother Connon Hall with a clinic, an auditorium, canteen, students’ coop and a bookstore, for example, renders the rover (faculty-librarian) accessible at the point of need (Courtois & Liriano, 2000) and who is adept at hosting a conversation (Lavoie, 2008). The faculty-librarian is expected to be one great conversationalist having high enthusiasm talking about the library services to each inquirer who enjoys listening and sends feedback after seeking help. The rover or the faculty-librarian serves as a walking PR with roving reference service desk as his platform in announcing her day business or event.
Purpose & Figures
Table 1 Users with PINS & W/o PINS
P.Type Registrant With PIN Without PIN
Undergraduate 11425 6894 4531
Graduate 2201 1406 795
Table 1 reveals that 40% or 4531 out of 11425 undergraduate records from the Millennium database of the previous term did not register or set a personal identification number or a desired PIN/password through the MyLibrary, http://lib1000.dlsu.edu.ph/patroninfo. Specific PINS entered in the database assist each student to login and have patron privileges, off campus access to online subscriptions, and over other resources of the university library. 4531 registrants or enrolled students is quite a number and is probably causal to low rates of database use.
36% or 795 out of 2201 graduate records from the Millennium database of the previous term did not register or set a personal identification number or a desired PIN/password through the MyLibrary.
Table 2 Users with CIRC Activity/Without CIRC Activity
P.Type Registrant With CIRC Activity Without CIRC Activity
Undergraduate 11425 5444 5981
Graduate 2201 1128 1073
CIRC Activity means that the patron borrowed something in the library
More than half of the undergraduate registrants, 52% or 5981 failed to borrow any from the library. Graduate records have a percentage of 47 or 1073 students who have never made use of their accounts for library transactions.
Table 3 Users Who Accessed/Did Not Access Databases Off Campus
P.Type Registrant Access Off Campus DB Did not Access Off Campus DB
Undergraduate 11425 2588 8837
Graduate 2201 802 1399
Very high percentages are documented for students who did not access databases off campus, 77% or 8837 out of 11425 and 64% or 1399 out of 2201, respectively of undergraduates and graduates.
(Tables provided by Avelino Dancalan , 2010)
First Part of A Series
By Mr. Roderick B. Ramos, Associate Librarian
Proposal Statement
To set up a roving reference service desk for the De La Salle University-Manila aimed at establishing off-site (mobile) librarianship offering assistance to users outside the library with roving librarians alternately circulating within the University premises. Accessibility at any Internet terminals in and off DLSU-Manila Campus and continuously increasing and updated databases plus extremely huge print collections of books, unpublished materials, special collections and periodical subscriptions only identify the need for roving faculty-librarians who are expectedly tasked to deliver effective off-site library services.
The roving reference service for the library of De La Salle University shall bring out and showcase a studio space with an attractive and appropriately designed IRS help Desk or booth, primarily, for the library’s Customer Relationship Management or CRM, to be customer-centric library organization while discovering library- customer chemistry; to establish effective customer relationships management by acquiring, maintaining and expanding library customer database; and, to create mechanisms while providing and marketing hardcore web-based/online 24-hour service to invisible and wired library customers, and for the following specific service inquiries about/on electronic options and non-web-based reader services offered by the Information-Reference Section and the library itself which are increasing each year:
• University Library • History
• Organizational Chart
• Frequently Ask Questions (FAQ)
• Current Awareness Bulletin Service
• Library Orientation 2009
• Information Literacy Program Request Form
• Tutorials
• Wireless Access
• Newsette
• Consortia
• Guidelines for Visiting Users
• Ask LORA (Library Online Reference Assistant)
• Chat with LORA
• Search
• WebOPAC
• DLSU PULSE (Philippine University Library Search Engine)
• Pathfinder
• Reference Tools
• Webliography
• Faculty Publications
• Philippine Biographical Webliographies
• Subject Webliographies
• Online Subscriptions
• Electronic Databases
• E-journals
• Free/On-trial Databases
• Sections & Satellite Libraries
• Depository Area
• IMS
• OPAC
• American Studies Resource Center
• European Documentation Centre
• Conference/Seminar Rooms
• Cybernook
• Gender, Sexuality and Reproductive Health Data Bank
• Bienvenido N. Santos
• Brother Andrew Gonzales Memorabilia Room
• Francisco Ortigas Jr. Seminar Room
• Lorenzo M. Tanada Memorabilia Room
• Exhibit Area and Display Cases
• Technical Services
• Director’s Office
• Periodicals
• Information-Reference Service
• Systems Services
• Public Programs
• Conference/Seminar Rooms
• OPAC
• CRS Counter
• Graduate Studies Facilities
• Mini E-Classroom
• Photocopying Services
• Scanning services
• Conference/Seminar Rooms
• Faculty Corner
• Graduate studies facilities
• Photocopying Services
• Artifacts Collection
• Photocopying Services
• Filipiniana
• Archives/Special Collection/Memorabilia
• Br. Andrew Gonzales Hall
• Br. Benedict Learning Resource Center
• Graduate School of Business (La Salle Green Hills, Mandaluyong City)
• Graduate School of Business (5th floor, RCBC Plaza, Makati City)
• Intranet access only
• Library Manual
Introduction
We realize that people can’t always come to the library. So, we try to bring the library to the people. New technology gives us new ways to do that. (Anne Cain)
Roving librarians can play a role in this linking as we share personal and friendly interchanges with students while providing some direct or incidental learning. We also learn more about our students and their current interests and curiosities during roving than we would have in the traditional reference setting. (Lisa Lavoie, 2008).
Come to think of it and try to imagine a faculty-librarian in a studio-type, make-shift booth with a reference help desk in the midst of a crowd populating the ground floor-lobby of the Yuchengco Building, and see LORA with a laptop and a microphone enticing all, individually, to come closer and receive a personalized information service including technical queries. Also, proximity of LORA’s booth to the Amphitheatre and Marian Quadrangle where students, faculty, staff, and community library users are is very strong for library service promotion. This roving reference and a help desk is an information and assistance resource allowing the faculty-librarian to engage in conversation while troubleshooting, technical or non-technical, problems. Specifically, the conversation is bridging CRM and may send each as repeat user and be lifelong occupant of the library. For example, users’ curiosity about LORA and to see her in person expressed through Ask LORA or Chat with LORA facilities, is winsome. Any attempt to take on and keep a passerby to listen about what the library’s online reference assistant, LORA, can offer and her homepage, http://www.dlsu.edu.ph/library/, is captivating. The library’s electronic site of De La Salle University, in particular, features PULSE or DLSU's Philippine University Library Search Engine, http://www.dlsu.edu.ph/library/pulse/search.asp, is likely to excite onlookers to run to the library building anytime or grab a referral slip right there and then where the booth is.
Enrollees amounting to more than 15,000 - graduate enrollees , newly enrolled freshmen students, transferees, daily average of outside researchers, and a percentage or a number from the academic community who may have not been in the library and might have not been homepage users, it becomes fundamental that the DLSU library lure these statistics, having roving reference in mind as one radical approach, e.g., to walk through still and moving pictures in an interactive content of a 3-minute virtual tour or an actual visit to the University’s center for learning, reading and research. The thing that Radical Reference is best known for is pushing the boundaries of what it means to do reference and more institutions are thinking about things like roving reference. (James Jacobs, 2007)
The library council continuously discovers new initiatives and to provide a more pleasant and stimulating user-oriented learning environment through convenient and effective access to library services, collections and information sources, the Library will set up a roving reference service desk for the De La Salle University-Manila aimed at establishing off-site (mobile) librarianship offering assistance to users outside the library with roving librarians alternately circulating within the University premises. By bringing out a faculty-librarian near high traffic areas such as Brother Connon Hall with a clinic, an auditorium, canteen, students’ coop and a bookstore, for example, renders the rover (faculty-librarian) accessible at the point of need (Courtois & Liriano, 2000) and who is adept at hosting a conversation (Lavoie, 2008). The faculty-librarian is expected to be one great conversationalist having high enthusiasm talking about the library services to each inquirer who enjoys listening and sends feedback after seeking help. The rover or the faculty-librarian serves as a walking PR with roving reference service desk as his platform in announcing her day business or event.
Purpose & Figures
Table 1 Users with PINS & W/o PINS
P.Type Registrant With PIN Without PIN
Undergraduate 11425 6894 4531
Graduate 2201 1406 795
Table 1 reveals that 40% or 4531 out of 11425 undergraduate records from the Millennium database of the previous term did not register or set a personal identification number or a desired PIN/password through the MyLibrary, http://lib1000.dlsu.edu.ph/patroninfo. Specific PINS entered in the database assist each student to login and have patron privileges, off campus access to online subscriptions, and over other resources of the university library. 4531 registrants or enrolled students is quite a number and is probably causal to low rates of database use.
36% or 795 out of 2201 graduate records from the Millennium database of the previous term did not register or set a personal identification number or a desired PIN/password through the MyLibrary.
Table 2 Users with CIRC Activity/Without CIRC Activity
P.Type Registrant With CIRC Activity Without CIRC Activity
Undergraduate 11425 5444 5981
Graduate 2201 1128 1073
CIRC Activity means that the patron borrowed something in the library
More than half of the undergraduate registrants, 52% or 5981 failed to borrow any from the library. Graduate records have a percentage of 47 or 1073 students who have never made use of their accounts for library transactions.
Table 3 Users Who Accessed/Did Not Access Databases Off Campus
P.Type Registrant Access Off Campus DB Did not Access Off Campus DB
Undergraduate 11425 2588 8837
Graduate 2201 802 1399
Very high percentages are documented for students who did not access databases off campus, 77% or 8837 out of 11425 and 64% or 1399 out of 2201, respectively of undergraduates and graduates.
(Tables provided by Avelino Dancalan , 2010)
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